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Front door was supposed to be a double door, it was not.6. My kitchen cabinet we added the extra row on top and I have four windows above the kitchen cabinets. Those windows were installed incorrectly, fixed incorrectly, and fixed again incorrectly. A week or so after we moved in we had a flood because water backed up in our showers and toilets and flooded our home. We knew something was wrong because we could tell that the toilets were acting funny and called Perry and they sent the plumber out.
We have spoken to multiple agents, brokers, and competing builders who have all said this was ridiculous and disgusting that any builder would do that within 10 days towards their committed closing date. Our former sales rep with the home we built and sold stated to us that he has had to do the same cancellation, but never that close to the company’s committed closing date. We along with our agent left shocked by the way we were treated from reps of a company that boasts customer service being their priority. I feel like our building process has been extremely slow due to a lot Of mistakes.
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Weeks later, I lost power repeatedly and Perry Homes blamed the issue on my appliance. At one year, I had the rood re-inspected and I learned that the problems cited in the pre-closing inspection were never corrected/repaired. I looked through my closing records and discovered that there was no certificate of occupancy provided at closing. I called the Closing Agent that Perry Homes designated and she admitted awareness that the CO was never provided.
Recently we decided to have a big backyard project done including a pool. See reviews below to learn more or submit your own review. Building permit records show that Britton Homes / Perry Homes has worked on 48 permitted projects. Analyzing permits over the last 4 years shows that Britton Homes / Perry Homes mostly works on new construction projects. We generally recommend hiring a contractor with a score higher than 95.
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When we did the final walk through before our move in, there was so much wrong with the house. They just kept nonchalantly being like "oh we'll fix that, we'll fix that." Clearly just normal for them to not properly complete work. I think they try to see how much they can get away with because they know people don't want workers in their home after moving in. I was also pregnant and expecting our baby at the end of June so we were counting on being moved in. Like someone else said, they kept extending the date at the last minute. And saying stuff like "oh just one more month, definitely by the end of July." Then it was definitely end of August.
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That being said we put over $30k in upgrades into the house since this was going to be our forever dream home. We put in stained cabinets, upgraded the stainless steel appliances, upgraded most of the first level to hardwood floors, and spent over $8k to upgrade the fireplace to a 2 story stone fireplace. Once we were finished with the design center selections, we waited until the end of September for the foundation to be poured, which we were finally excited to see movement on. We became concerned when Perry Homes told us that from the time framing ended, there would be a 45 day to closing time commitment. Framing began the first week of October, and took over 3 weeks to complete.
We were given option pages with no pricing only to find that the sheets weren’t updated with pricing so instead of fixing and owning their admitted system errors we were still forced to pay for the upgrades. The division president of DFW would consistently say no and refuse to acknowledge the errors that were causing buyer's frustrations. Their license was verified as active when we last checked. If you are thinking of hiring Britton Homes / Perry Homes, we recommend double-checking their license status with the license board and using our bidding system to get competitive quotes. If you are thinking of hiring Britton Homes/Perry Homes, we recommend double-checking their license status with the license board and using our bidding system to get competitive quotes.
The Texas Department of Licensing Regulation does not require general contractors to carry a surety bond nor is there a state recovery fund. Building permit records show that Britton Homes/Perry Homes has worked on 385 permitted projects. Unlock this free profileto update company info and see who's viewing your profile. I submitted a request for a fix on my quartz countertop that was further damaged after the repair.
You have to wait for the framing crew, then you have to wait for the fixing crew and so on. Open public records in the city where your home is constructed. Class Actions may be the best way to resolve the issue since Perry Homes has very strong financial ties to Legislators and Texas Government. Perry Homes hired an attorney who already violate the Texas RCLA by ignoring the 25-day statute to inspect the home. Our moderators read all reviews to verify quality and helpfulness.
Britton Homes/Perry Homes currently holds license AEC2888, 2903, 2888 , which was Active when we last checked. TypeContractorBuildZoom verified this license was active as of August 2022. It is sad that people building homes this expensive would be able to do it right. Their BuildZoom score of 74 does not rank in the top 50% of Texas contractors. BuildZoom is a better way to remodel any type of property.
This has been our experience…Sign on was wonderful, our salesman was wonderful. He was very informative and really brought up things that my husband and I wouldn’t have thought about building our first home. When the building process started we found a lot of mistakes very early on starting when they were framing. They had changed the plan in the hallway that made it more closed in and not as open and had to redo because they made the change without telling us. If we wouldn’t have walked through then we would have a different house that we didn’t sign up for that was in our floor plan. It wouldn’t have been as open and of course we wanted and signed up for the original floor plan.
It took four months for us to just to get our foundation poured and we just finished installing windows.... It’s nearly July and my house doesn’t even have a roof installed. I feel there has been A LOT of mistakes and all that does is push out the date. Prior to closing, I provided Perry Homes with an inspection report which included photos and explanations of roof problems. Perry’s PM responded in writing that the repairs would occur ahead of the Closing. Days after closing, I encountered defective smoke detectors.
We had to move our newborn baby to four different Airbnbs because they would never give us a truthful expectation. But they continued to sell and market homes as move in ready with the exact same timeline even though they should've learned it was unrealistic. For more details about their pricing, check out their recent activity to see how much they have charged for different types of work. Britton Homes / Perry Homes, Houston, TX holds a license and 1 other license according to the Texas license board.
General contractors and home builders are not licensed so you should do additional research before hiring one. We immediately contacted a real estate attorney review the contract and evidently most home builders have the ability to cancel a contract at any point as long as they refund the money. The attorney also mentioned that in 38 years of practice, he had never seen a builder pull a contract so close to the committed closing date.
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